rf999 Privacy
Policy
At rf999 we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information. We are committed to handling every player's data with transparency, security, and respect.
Your Privacy at rf999 — The Short Version
These six principles summarise how rf999 treats your personal data. The full legal detail follows in the sections below — this summary is for quick orientation only.
We Collect Only What We Need
rf999 collects personal data that is strictly necessary to operate your account, verify your identity, process transactions, and provide customer support. We do not collect data speculatively or beyond what our legitimate operational purposes require.
Your Data Is Secured
All data transmitted to and from the rf999 platform is protected using SSL/TLS encryption. Sensitive personal and financial information is stored using industry-standard security measures. Access to your data within rf999 is restricted on a strict need-to-know basis.
We Do Not Sell Your Data
rf999 does not sell, rent, or trade your personal information to unrelated third parties for their own marketing or commercial purposes. Data sharing is limited to service providers who assist us in delivering the rf999 platform, and only under binding confidentiality obligations.
You Control Your Data
You have the right to access, correct, export, or request deletion of the personal data rf999 holds about you. These rights can be exercised at any time by contacting our support team. Requests are handled promptly and in accordance with this Policy.
Data Retained Only as Long as Needed
rf999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When retention is no longer justified, your data is securely deleted or anonymised in accordance with our data retention schedule.
Transparent Communication
If we make material changes to this Privacy Policy, we will notify registered players via in-platform notification or email before the changes take effect. We believe you deserve to know exactly how your data is handled — and we are always available to answer questions via our 24/7 support team.
This Privacy Policy ("Policy") describes how rf999 ("rf999", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("Player", "you", "your") who access or use the rf999 online gaming platform available at rf999.io. This Policy forms part of the rf999 Terms & Conditions and should be read alongside them.
By registering an account on the rf999 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with this Policy, please do not register an account or use the rf999 platform.
1About This Policy
This Privacy Policy applies to all personal data collected by rf999 in connection with the rf999 platform, including data collected via the rf999 website, mobile-optimised site, customer support channels, and any associated communications. It applies to all registered players, prospective players who interact with the site without registering, and any other individuals whose personal data rf999 processes in connection with its operations.
This Policy is written in plain English to ensure it is accessible and understandable to all players across Bangladesh. Where legal or technical terms are used, we have endeavoured to explain them clearly. If you have any questions about this Policy or how rf999 handles your data, you can contact our support team at any time via live chat or email.
2Data We Collect
rf999 collects the following categories of personal data in connection with the operation of the platform and delivery of services to players:
2.1 Registration & Identity Data
- Full legal name
- Date of birth (used to verify that you meet the 21+ age requirement)
- Gender (optional, for personalisation purposes)
- Residential address including division, district, and postal code
- Mobile phone number (used for account verification and support contact)
- Email address (used for account communications and notifications)
- Username and encrypted password
2.2 Identity Verification (KYC) Data
- National Identity Card (NID) number or passport number
- Scanned copy or photograph of government-issued photo ID
- Proof of address documentation (utility bill, bank statement)
- Source of funds documentation (where required for large transactions)
- Selfie or live photo for facial comparison (where required for enhanced verification)
2.3 Financial & Transaction Data
- bKash, Nagad, Rocket, or Upay account numbers used for deposits and withdrawals
- Bank account details (account name, account number, bank name) for bank transfer transactions
- Deposit amounts, dates, and transaction reference numbers
- Withdrawal amounts, dates, destination account references, and processing status
- Account balance history and bonus wallet activity
2.4 Gaming & Betting Activity Data
- Game session records including game titles played, bet amounts, outcomes, and session durations
- Sports betting records including markets selected (BPL, IPL, T20, football, kabaddi), odds accepted, stake amounts, and settlement outcomes
- Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)
2.5 Technical & Device Data
- IP address and geolocation data (used for fraud prevention and jurisdictional compliance)
- Device type, operating system, and browser type and version
- Session timestamps, login history, and session duration records
- Cookie identifiers and similar tracking technology data (see Section 7)
2.6 Communications Data
- Records of live chat conversations with rf999 customer support
- Email correspondence between you and rf999
- Complaint and dispute records
- Survey responses and feedback submissions (where voluntarily provided)
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Name, date of birth, address, email, mobile | Yes — required to open an account |
| KYC Data | NID, passport, proof of address | Yes — required before withdrawal |
| Financial Data | bKash/Nagad number, bank details | Yes — required for transactions |
| Gaming Activity | Bet history, game sessions | Yes — generated automatically |
| Technical Data | IP address, device info, cookies | Yes — collected automatically |
| Communications | Support chat logs, emails | Only when you contact support |
3How We Collect Data
rf999 collects personal data through the following means:
3.1 Directly From You
The majority of the personal data rf999 holds about you is provided directly by you during the account registration process, when completing KYC verification, when making deposits or requesting withdrawals, and when communicating with our customer support team.
3.2 Automatically During Platform Use
When you access and use the rf999 platform, certain technical data is collected automatically. This includes your IP address, device and browser information, session timestamps, and in-platform behavioural data such as pages visited and games accessed. This data is collected via server logs, cookies, and similar technologies as described in Section 7.
3.3 From Payment Service Providers
When you make a deposit or withdrawal via a Bangladeshi MFS provider (bKash, Nagad, Rocket, Upay) or bank, rf999 receives transaction confirmation data from those providers including the transaction reference, amount, and the mobile number or bank account used. rf999 does not receive or store full bKash/Nagad PINs or banking passwords — payment authentication is handled entirely within the respective provider's own secure environment.
3.4 From Identity Verification Partners
Where rf999 uses a third-party identity verification service to assist with KYC processing, that partner may provide rf999 with a verification outcome, risk score, and relevant extracted data points. All such partners are contractually bound to process your data only for the purposes specified by rf999 and in accordance with applicable data protection standards.
4How We Use Your Data
rf999 uses the personal data it collects for the following specific purposes:
- Account Management: To create, maintain, and administer your rf999 player account, including processing deposits and withdrawals, applying bonuses, and maintaining accurate account records.
- Identity & Age Verification: To verify that you are who you claim to be and that you meet the 21+ age requirement before allowing access to real-money gaming.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
- Customer Support: To respond to your queries, investigate complaints, and resolve disputes efficiently and fairly.
- Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to apply responsible gaming tools you have activated, and to comply with our duty of care obligations toward players.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the rf999 platform.
- Legal & Regulatory Compliance: To comply with applicable legal obligations including anti-money laundering requirements, record-keeping duties, and responses to lawful authority requests.
- Communications: To send you account-related notifications such as transaction confirmations, security alerts, and policy update notices. Where you have opted in, to send promotional offers and bonus communications (you may opt out at any time).
5Legal Basis for Processing
rf999 processes your personal data on the following legal bases:
- Contractual Necessity: Processing necessary to perform the contract between rf999 and you as a registered player — including account administration, transaction processing, and game delivery.
- Legal Obligation: Processing required to comply with applicable legal obligations, including KYC/AML requirements, record-keeping, and responses to regulatory or law enforcement requests.
- Legitimate Interests: Processing carried out in furtherance of rf999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — provided those interests are not overridden by your privacy rights.
- Consent: For optional data uses such as promotional email communications, you may withdraw your consent at any time by contacting rf999 support or updating your communication preferences in your account settings.
6Data Sharing
6.1 Service Providers
rf999 may share your personal data with carefully selected third-party service providers who assist us in operating the rf999 platform. These include identity verification and KYC processing partners, payment processing infrastructure providers, cloud hosting and data storage providers, and customer support tooling providers. All such providers are engaged under contractual terms that restrict their use of your data to the specified purposes only and require them to maintain appropriate security standards.
6.2 Game Content Providers
rf999 hosts games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive session-level data (such as player session tokens and bet transactions) in order to deliver game functionality. They do not receive your full personal profile. Each game provider operates under its own data processing agreement with rf999.
6.3 Legal & Regulatory Disclosure
rf999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required or permitted to do so by applicable law, including in response to a valid court order, legal process, or regulatory investigation. rf999 will, where legally permissible, notify you of any such disclosure.
6.4 Business Transfers
In the event that rf999 undergoes a business reorganisation, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any changes to the data controller's identity that affect the processing of your personal data.
7Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. rf999 uses cookies and similar tracking technologies (including pixel tags and local storage) to enable essential platform functionality, improve user experience, and gather analytics data to help us understand how players use the rf999 platform.
7.2 Types of Cookies Used by rf999
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Functional | Maintain your login session, remember language preferences, keep you logged in securely across pages | No — required for platform operation |
| Security | Detect fraud, identify suspicious login activity, protect against CSRF attacks | No — required for security |
| Analytics | Understand how players navigate the platform, identify popular features, measure page performance | Yes — via cookie preferences |
| Personalisation | Remember your game preferences, recently played titles, and display preferences | Yes — via account settings |
7.3 Managing Cookies
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will impair the functionality of the rf999 platform and may prevent you from logging in or accessing certain features. Detailed instructions for managing cookies in your specific browser are available in the browser's help documentation.
8Data Security
rf999 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the rf999 servers is encrypted using industry-standard SSL/TLS protocols.
- Encrypted Data Storage: Sensitive personal data including identity documents and financial information is stored in encrypted form on secure servers. Passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
- Access Controls: Access to player personal data within rf999 is restricted to authorised personnel who require it to perform their job functions. All staff with data access are subject to confidentiality obligations.
- Fraud Detection Systems: rf999 operates automated fraud detection systems that monitor for unusual account activity, suspicious login patterns, and other indicators of unauthorised access.
- Security Audits: rf999 conducts periodic internal security reviews of its data handling systems and processes to identify and remediate potential vulnerabilities.
9Data Retention
rf999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal or regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance and legal obligations |
| KYC Documents | 5 years from date of submission | Regulatory record-keeping requirements |
| Transaction Records | 5 years from date of transaction | Financial record-keeping and AML |
| Gaming Activity Logs | 3 years from date of activity | Dispute resolution and responsible gaming |
| Support Communications | 3 years from date of communication | Complaint handling and quality assurance |
| Technical / Log Data | 12 months from date of collection | Security monitoring and fraud prevention |
Upon expiry of the applicable retention period, your personal data is securely deleted or permanently anonymised so that it can no longer be linked to you as an individual. Where you have requested deletion of your data (see Section 10), rf999 will comply subject to any overriding legal retention obligations.
10Your Rights
As an rf999 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or email with your account details and a description of your request. We will respond within a reasonable timeframe and at no charge.
11Children & Minors
The rf999 platform is strictly intended for adults aged 21 years and above. rf999 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the rf999 registration and KYC process, and accounts found to belong to underage players will be immediately suspended and any funds held will be dealt with in accordance with our Terms & Conditions.
If you believe that a minor has registered an account with rf999 or that rf999 has inadvertently collected data from a person under 21, please notify us immediately at support@rf999.io and we will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.
12Third-Party Links
The rf999 platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) and game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). When you interact with these third-party services — for example, when completing a payment via bKash or accessing a game hosted by a third-party provider — you are subject to that provider's own privacy policy and data practices.
rf999 has no control over and accepts no responsibility for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party service you use in connection with the rf999 platform. This Privacy Policy applies solely to data processed by rf999 directly in connection with the rf999 platform.
13Policy Updates
rf999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.
Where changes are material — meaning they meaningfully affect your rights or how your data is used — rf999 will notify registered players via in-platform notification or email at least 14 days before the changes take effect. Your continued use of the rf999 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how rf999 protects your personal data. If you have any questions about an update to this Policy, please contact our support team before the changes take effect.
14Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to rf999's handling of your personal data, please contact us through any of the following channels. Our support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
- Email: support@rf999.io — responses within 24 hours (BST, UTC+6)
- WhatsApp: +880 1800 999 000 — available 24/7
- Live Chat: Available directly within the rf999 platform — typical response time under 2 minutes
- Support Hours: 24/7, including Eid, Victory Day (December 16), Independence Day (March 26), and Pohela Boishakh
This Privacy Policy was last reviewed and updated on 1 January 2026. rf999 thanks you for taking the time to read this document. We are committed to maintaining the highest standards of data privacy and security for every player across Bangladesh.
Explore rf999 With Confidence
Your data is safe with us. Now discover Bangladesh's most trusted online casino and cricket betting platform — 500+ games, instant bKash and Nagad deposits, and 24/7 support.